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sears canada Complaint - Sears Fridge issues
sears canada Complaint

sears canada Complaint

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Sears Fridge issues


We purchased a top of the line fridge from Sears and the extended warranty and are having issues with repairs. Service people either do not show up at the scheduled time (after we have taken time off work to be home) or they show up with the wrong parts. Calls to the Sears service line yield few results other than the very heart felt "I'm sorry". Requests to escalate are met with "there is no supervisor here to talk to" or the service person simply hangs up. I would like Sears to refund us for the cost of the fridge and the extended warranty and they can pick up the fridge. We will find another company to deal with that can truly stand behind their product.


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